Xmas cut off dates
To ensure you receive your order by Xmas, please place your order by the following dates:
NSW, ACT, VIC, QLD, SA and TAS - Thursday, 19 Dec 2024
WA - Tuesday, 17 Dec 2024
NT - Sunday 15 Dec 2024
Shipping
- All orders are posted using Australia post
- Records and sleeves are all sent using quality cardboard packaging
- Standard shipping costs are $12 Australia wide
- Express shipping costs are $17 Australia wide
- Standard shipping over $180 is free
- Express shipping over $180 is $10
Store pickup
If you prefer to pickup you order from our store then please choose this option on the checkout page.
Returns
We want everyone to be happy with their purchase! If any items in your order have been damaged, are faulty or not as described then we are happy to organise an exchange or refund.
Returns are subject to us receiving the item back with 7 days of purchase.
The return process works as follows:
- Send an email to info@dutchvinyl.com.au with the following information:
- Order number
- Name and address details
- Description of the item(s) and fault(s)
- If you prefer a refund or an exchange. If the item is no longer in stock please let us know if you would like to swap it over for something else.
- Once received we will reply asap with further instructions.